Frequently Asked Questions

Find answers to common questions about our rugged phones and electronics

Are Ulefone devices waterproof?

Most Ulefone Armor series devices feature IP68/IP69K ratings, making them resistant to water immersion, dust, and high-pressure water jets.

Do your phones work with my local carrier?

Our devices are globally unlocked; however, we recommend checking the supported network bands listed on the product page against your carrier's requirements.

Does my purchase include a warranty?

Yes, all Ulefone smartphones come with a standard 12-month limited warranty covering manufacturing defects.

How do I update my device's software?

You can check for updates by navigating to Settings > System > Advanced > System Update on your Ulefone device.

What is included in the box?

Typically, the package includes the smartphone, a power adapter, USB cable, protective film, and a user manual.

Can I use two SIM cards simultaneously?

Yes, most Ulefone models feature a Dual SIM standby slot, allowing you to manage two networks on one device.